Tuesday, April 13, 2021
Home News Room 3 ways to Improve your Communication Skills with Customers

3 ways to Improve your Communication Skills with Customers

What am I doing wrong with my customers? How do I improve it into something better?

3 ways

There’s a saying that ‘Customer is King‘ which essentially is, quite right. Without customers, businesses would flop. Hence, communication with them is vital and here are 3 ways to do it!

Response

Don’t just read the good reviews, do so to any complaints or bad reviews! Approach them with genuine concern rather than avoiding, which could engender a new problem. Despite feeling its best to overlook the bad, reading only the positive reviews could create a bias and clouded judgement of one’s services or products!

Analogy

Not everyone understands the technical terms, particularly to a technical industry. A customer would less likely know the problems, making the relay of information quite a challenge.

So, how do we clear the cloud of confusion and doubt over their heads?
By using analogy to help them comprehend!

Acknowledge 1

Once in a while, you would find a very exaggerated negative review of a customer to your company’s services or products. Not only that, but it’s also reported in a manner not through the standard procedure, causing a risk of throwing shades to the company’s reputation. However!

Even though the chances of it being false is high, you should not throw out that concern. Acknowledge it and clear up the issue.
If it’s fake, clear it up with the public and if it’s true, don’t shy from the responsibility!

Check out our other articles!

Should I sell a house during COVID-19?

The coronavirus has upended many of our lives in more ways than one. With businesses temporarily shutting down and people stuck in their homes,...

Renting or homeownership?

Is renting or buying a house more beneficial to you? Do you know the nitty-gritty that involves this tedious and major decision? Heres what...

5 Reasons Why Banks Reject Your Home Loan

Applying for a home loan is a very tedious procedure. It takes a lot of your time and effort to get all the legal...
Datuk Ho Hon Sang

Mah Sing enhance customer experiences with new experience management platform

7th Feb 2020 – Mah Sing Group Bhd (Mah Sing) has taken a step to further enhance their home buyer’s service experience through adopting...

What is HOC?

Home Ownership Campaign is an initiative designed by the government to aid homebuyers in search of purchasing a property. At the same time, also...