Wednesday, December 6, 2023
HomeNews Room3 ways to Improve your Communication Skills with Customers

3 ways to Improve your Communication Skills with Customers

What am I doing wrong with my customers? How do I improve it into something better?

3 ways to improve your communication skills with customers

There’s a saying that ‘Customer is King‘ which essentially is, quite right. Without customers, businesses would flop. Hence, communication with them is vital and here are 3 ways to do it!


Don’t just read the good reviews, do so to any complaints or bad reviews! Approach them with genuine concern rather than avoiding, which could engender a new problem. Despite feeling its best to overlook the bad, reading only the positive reviews could create a bias and clouded judgement of one’s services or products!


Not everyone understands the technical terms, particularly to a technical industry. A customer would less likely know the problems, making the relay of information quite a challenge.

So, how do we clear the cloud of confusion and doubt over their heads?
By using analogy to help them comprehend!

Acknowledge 1

Once in a while, you would find a very exaggerated negative review of a customer to your company’s services or products. Not only that, but it’s also reported in a manner not through the standard procedure, causing a risk of throwing shades to the company’s reputation. However!

Even though the chances of it being false is high, you should not throw out that concern. Acknowledge it and clear up the issue.
If it’s fake, clear it up with the public and if it’s true, don’t shy from the responsibility!

- Advertisment -

Community Leaders of the Year

Ami Chan │ Leadership Excellence Awards 2019

A humble woman from Pahang, Ami Chan, is an energetic individual who strives high to improve herself further. The founder of Wawasan Toplife Business...

Yendy Loh Yean Theng │ Leadership Excellence Awards 2019

Yendy Loh is the current Chief Executive Officer (CEO) at iZyoo Sdn. Bhd. Known for her outstanding social skills, she is an amiable person...

Ernest Kok │ Leadership Excellence Awards 2019

The mastermind behind C2 Creative Group’s success is none other than the founder, Ernest Kok. He is a man who has an expansive knowledge...