Thursday, January 21, 2021
Home News Room 3 ways to Improve your Communication Skills with Customers

3 ways to Improve your Communication Skills with Customers

Want to know what you are doing wrong with your customers? Or how to improve what you have into something better?

3 ways

There’s a saying that ‘Customer is King‘ which essentially is, quite right. Without customers, businesses would flop. Hence, communication with them is vital and here are 3 ways to do it!

Response

Don’t just read the good reviews, do so to any complaints or bad reviews! Approach them with genuine concern rather than avoiding, which could engender a new problem. Despite feeling its best to overlook the bad, reading only the positive reviews could create a bias and clouded judgement of one’s services or products!

Analogy

Not everyone understands the technical terms, particularly to a technical industry. A customer would less likely know the problems, making the relay of information quite a challenge.

So, how do we clear the cloud of confusion and doubt over their heads?
By using analogy to help them comprehend!

Acknowledge 1

Once in a while, you would find a very exaggerated negative review of a customer to your company’s services or products. Not only that, but it’s also reported in a manner not through the standard procedure, causing a risk of throwing shades to the company’s reputation. However!

Even though the chances of it being false is high, you should not throw out that concern. Acknowledge it and clear up the issue.
If it’s fake, clear it up with the public and if it’s true, don’t shy from the responsibility!

Community Leaders of the Year

Jennee Kwok │ Leadership Excellence Awards 2019

On the road to redefining people’s meals, this nutritionist is on the roll. Jennee Kwok is a Dietary and Nutrition Consultant. With certifications from...

Datin Jessica Tong │ Leadership Excellence Awards 2019

A woman who exudes confidence, charm and beauty, Datin Jessica Tong is the envy of many working women today. A successful career lady, Datin...

Dato’ Sri Warren Eu │ Leadership Excellence Awards 2019

Dato’ Sri Dr. Warren Eu may be synonymous with entrepreneurial success, but life was not always so rosy before he hit the dizzying heights...